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Technical Support Specialist

Location: Stafford, TX

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Technical Support Specialist to join one of our top clients for an opportunity in Stafford, Texas. This role is ideal for individuals with technical skills gained from hands-on technical roles or customer service experience. The position involves performing hardware deployment, configuration, and testing for payment terminals and related devices, supporting the company's device deployment initiatives.

Position Overview for the Technical Support Specialist:

• Perform Remote Key Injection (RKI) on payment terminals and related devices
• Configure devices according to merchant file builds and deployment specifications
• Test hardware and payment functionality to confirm readiness
• Stage, prep, label, and package devices for shipment
• Maintain organized inventory control and tracking logs

Requirements for the Technical Support Specialist:

• 1-2 years technical or customer service experience
• Technical experience from roles such as Geek Squad or similar hands-on technical roles
• Ability to perform hardware configuration and testing
• Strong organizational skills for inventory management
• Good communication skills to coordinate with deployment and support teams

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now