Order Management Specialist
Location: Santa Clara, CA
Job Type: contract
Company: The Select Group
Job Description Apply Now
ORDER MANAGEMENT SPECIALISTAre you a detail-oriented professional with a knack for ensuring seamless order processing and exceptional customer support? We’re seeking an Order Management Specialist to join the operations team of a leading organization in the data center technology industry. If you thrive in a fast-paced environment, excel in cross-functional collaboration, and enjoy handling a high volume of orders, we’d love to hear from you!
WHAT YOU’LL DO:
- Manage order requests for North and South America, ensuring accuracy and efficiency throughout the process.
- Review purchase orders (POs) to verify completeness and alignment with quotes, terms, and conditions.
- Enter and maintain order information within a Cloud ERP system (NetSuite preferred).
- Utilize a ticketing system (such as Fresh Service) to process customer requests and provide timely updates.
- Collaborate closely with internal sales and finance teams to resolve order-related issues and discrepancies.
- Communicate with customers to obtain additional information, such as carrier details, and provide order status updates.
- Process approximately 40-60 orders per week with a high degree of accuracy.
MUST-HAVE SKILLS:
- 3+ years of experience in order management, including manual PO processing.
- Familiarity with Cloud ERP systems (NetSuite preferred but not required).
- Experience working through ticketing systems like Fresh Service.
- Strong understanding of accounts receivable (AR) processes and cross-functional collaboration.
- Exceptional attention to detail, particularly when verifying order information and product accuracy.
- Excellent communication skills for interacting with customers, sales, and finance teams.
NICE-TO-HAVE SKILLS:
- Previous experience in order management for hardware or software companies.
WHY JOIN US?
- Flexible remote work schedule, supporting any time zone.
- Opportunity to work with a collaborative and supportive team in a fast-paced industry.
- Gain experience in a global operations environment with significant growth potential.
- Long-term project with potential for extension.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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