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Bilingual Business Account Representative

Location: Houston, TX

Job Type: contract

Company: IDR

Category: Administrative / Clerical

Job Description Apply Now

We are seeking a skilled Bilingual Business Account Representative who will be the primary point of contact for commercial customers who contact the Business Customer Care Center by phone, fax, email, internet and mail. The Business Account Representative is responsible for interacting with customers and responding to their complaints, inquiries and requests in a professional and courteous manner. If you're looking for an opportunity to work for a rapidly growing company in Houston, TX - APPLY TODAY!

Overview:
Business Account Representative who will be the primary point of contact for commercial customers who contact the Business Customer Care Center by phone, fax, email, internet and mail. The Business Account Representative is responsible for interacting with customers and responding to their complaints, inquiries and requests in a professional and courteous manner.

Responsibilities:

• Actively promote the company and the value of its products and services.
• Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services.
• Interface with a wide variety of people both internally and externally in a diplomatic manner.
• Effectively utilize resources, i.e. computer systems, software programs and phone equipment.
• Consistently apply knowledge required to perform technical and procedural aspects of the position.
• Identify and act on process and/or system enhancements to create efficiencies and/or better customer experience.
• Bilingual, Spanish/English speaking ability, required for the bilingual position.
• Diffuse customer escalations (customer save skills).
• Conduct outbound calls as required.

Top Skills:

• High school diploma, GED, or equivalent math and English skills required
• Retail Electric experience
• Bilingual
• Demonstrated ability of excellent customer service skills; maintaining a calm, patient tone in face of customer objections; and questions
• PC Skills – Basic PC skills required. Must be able to type and talk simultaneously. Basic understanding of Microsoft Office software required
• Basic math skills and analytical ability necessary to respond to billing inquiries

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now